Häufig gestellte Fragen / Frequently Asked Questions
Hier findest du Antworten auf die am häufigsten gestellten Fragen.
You will find answers to the most frequently asked questions below.
Allgemeine Fragen / General Questions
👉 The delivery time is usually 2 to 5 business days.
All orders are shipped from EU warehouses (NL/DE) for fast and duty-free delivery.
👉 No ✅ – there are no additional costs or customs fees for you. All prices are already inclusive of taxes and fees.
👉 💳 We accept the following secure payment methods:
Visa, MasterCard, American Express, PayPal, Klarna, Shop Pay, Google Pay, Apple Pay, eps bank transfer and Bancontact.
Payments are processed securely via Shopify Payments or our certified partners.
As a small business under § 19 UStG (German VAT Act), no VAT is charged or shown.
👉 ✅ Yes, you can withdraw your purchase within 14 days after receiving your order.
Please contact our customer support at info@wigodropshipping.store to start the return process.
Returns must be sent to our EU warehouse in Panningen (NL) according to our return policy.
👉 Once your order has been shipped, you’ll automatically receive a shipping confirmation email with a tracking link (“Track your order”).
This email also includes a download link for your invoice and allows you to check the current delivery status at any time.
👉 If a mistake occurs, please contact our customer support immediately. We will promptly send you a replacement or refund your purchase.
👉 Changes are only possible as long as the order has not yet been shipped. Please contact us as soon as possible if you would like to change your address.
👉 ✅ Yes — all our products come with a legal warranty of 2 years. Some items also include an additional manufacturer’s warranty.